You can reach the Help Desk at 617-973-0935 from 8:45am until 5pm, Monday through Friday. If you reach our recorded message, please leave as detailed a message as possible. You may also email the Help Desk at elicensing.helpdesk@MassMail.state.ma.us. Please leave your full name, phone number, email address, and as detailed a message as possible.
If you are experiencing a problem with the submission of your payment, please read below.
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Once your payment has been accepted, you will receive the following message: Your application has been submitted and all fees have been applied to your credit card/bank account. You will also have the option to print a receipt as your proof of submission and receipt of payment.