Help Desk

 

You can reach the Help Desk at 617-973-0935 from 8:45am until 5pm daily. If you reach our recorded message, please leave as detailed a message as possible.  You may also email the Help Desk at elicensing.helpdesk@MassMail.state.ma.us.  Please leave your full name, phone number, email address, and as detailed a message as possible.

 

If you are experiencing a problem with the submission of your payment, please read below.

 

This site fully supports Internet Explorer 6.0 or higher and Mozilla Firefox 1.5 or higher.

 

Your payment will not process if you are using Safari or Google Chrome. Once you hit the submit button, nothing will process.

 

Once your payment has been accepted, you will receive the following message: Your application has been submitted and all fees have been applied to your credit card/bank account. You will also have the option to print a receipt as your proof of submission and receipt of payment.